Shipping Information

SHIPPING INFORMATION:

Each item's delivery options will be noted in the shopping cart.

Deliveries are not typically made on Saturdays or Sundays

  • We cannot ship to P.O. Boxes or Military APOs
  • If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply

Small Packages

Signatures are not required for Small package deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Unless otherwise specified, orders are shipped via UPS GROUND or FEDEX Ground. Some items may be tagged with another available shipping option.

Most orders are processed within 2 business days.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Personalized items take approximately 5 business days for production, please add an additional 3-6 business days for ground delivery after production. FOB: KY

Deliveries via UPS/FEDEX/DHL are not delivered on Saturdays or Sundays.

Economy Shipping

Some Jewelry items ship economy.   Please allow the full processing time required to process the order at the warehouse- usually 5-6 business days, plus 10-12 business days in transit for delivery.

Standard Shipping

Please allow the full processing time required to ship from the supplier’s warehouse (Approx. 2 business days), plus 3-6 business days in transit for delivery.

Expedited Shipping

Please allow the full processing time required to ship from the supplier’s warehouse (Approx. 2 business days), plus 2 business days in transit for delivery.

Express Shipping

Please allow the full processing time required to ship from the supplier’s warehouse (Approx. 2 business days), plus 1 business day in transit for delivery.

Shipping to Alaska, Hawaii, or Puerto Rico?

Enter your shipping zip code in your Shopping Cart to calculate additional fees/shipping restrictions.

Shipping Policy

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order at this point.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 Damaged or Incomplete orders

All claims must be received in writing within 2 Business days of receipt of merchandise. Please email digital pictures of any damaged pieces and keep all boxes/packaging if you do have damage. If your package arrives damaged, you should open them while the shipper's delivery person is present and go through each package at that time so you can file a claim.